Cattery
Here at Crossways, we’re most definitely cat people.
Dog people, too. But most definitely, we love cats as much as you do. While you’re away on holiday, or for work, perhaps you’d prefer not to ask your neighbour or friend to feed your cat. It’s a hassle, and to be fair, cats do enjoy company; like most of us, they experience loneliness, too.
We’re here to remove your cat concerns.
Crossways provides a safe, warm, secure and enclosed environment for individual cats. Or, for cats from the same family who are familiar with each other. In other words, your beloved puss will be secure. Safely gathered in, with no opportunity to get lost – or worse, come to harm in the great beyond.
Facilities and On-Boarding
We’re here to look after your cat in the same way that you would do; with lots of love, attention and an in-depth understanding of the unique quirkiness and sometimes eccentric things that cats sometimes do.
Talk to us about their:
- Food, and whether they need any special diets
- Medication, if relevant
- Toilet routines
- Personalities and traits
This in-depth questionnaire, before you go away, helps us to cater carefully and precisely to your cat, enabling you to switch off, down tools, kick back and relax on holiday – with complete trust in the skills and experience of the staff looking after him or her.
Our staff are not only highly qualified and trained, there’s a high staff-to-cat ratio for some extra special attention, playing and stroking. Equally, there are scratching posts, and places for them to squeeze themselves into – should they so desire. Also, our guests have comfortable beds with fleeces and litter trays.
However, you’re welcome to bring along some familiar items or toys, and food if you think that your pet will find it comforting.
Nutrition and Care
We stock high-quality range of cat food, and will ensure that plenty of fresh water is left out for them to drink.
Daily, our team will make full physical checks, and should we spot something amiss that needs prompt attention, will book an appointment with your vet, let you know the complete picture, and keep you up to speed.
We also have a working partnership with locally based Priory Vets.
Does your cat need regular medication? No problem at all, we’re happy to cater to this, with meds for diabetes, epilepsy, and so on. Should medication be required, this can be given by a member of our non-veterinary qualified team.
Vaccinations & medication
We’re completely devoted to the health and welfare of all the animals in our care.
Therefore, before you bring your cat to us, please ensure that he or she is fully vaccinated and that you can produce a current vaccination certificate.
Vaccinations save lives, and their importance is key. Do talk to us with any questions you may have. You may be surprised; a single vaccination is not enough, and you will need to have your cat protected in this way regularly.
Cattery prices
All prices include VAT
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1 Cat£13.00per day2 Cats£25.00per day3 Cats£31.90per day
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All animals must be fully inoculated and boosted as required within the last 12 months.
The owner/agent must confirm that the animal is in a fit and sound condition. We must be informed in advance of any medical history and of any medication/treatment or special needs we will need to administer.
Any medication should come clearly labelled with instruction on how it should be administered clearly marked on the packaging.
In the event of an animal arriving displaying signs of illness, such as a cough, we reserve the right to turn them away.
Should an animal present signs of a contagious disease we will contact the owner to pick the animal up as soon as possible. We will keep the animal in isolation until alternative arrangements can be made.
In the event of injury or illness of the animal a veterinary surgeon may be called in and all costs incurred in this connection and in the carrying out of their instructions shall be at the owner’s expense.
All rates are daily levied from and including the day of arrival and day of departure.
A non-refundable deposit of 20% is required at the time of booking.
All charges must be paid in full before the removal of the animal by the owner/agent.
It is clearly understood and agreed that whilst every care and attention is given to your animals they are accepted by us at the owners risk.
All cat owners and agents to ensure carrying baskets are secure and escape proof. We accept no liability for cats escaping from inadequate carrying baskets.
All belongings left with the animal (leads, toys, beds, blankets etc.) are at the owners risk and we accept no responsibility should they be damaged or lost.
If a groom is required this will be chargeable and if possible requested at the time of booking the boarding space.
All charges for returned or represented cheques for whatever reason will be met by the owner/agent.
Interest of 10% per annum above NatWest Bank base rates will be payable on all money owed after the due dates.
We accept most debit/credit cards except for American Express
Hydrotherapy
Your dog deserves a long, healthy and happy life.
As a business that cares deeply about the health and wellbeing of your much-loved furry friend, we have a highly qualified team of hydrotherapists who are dedicated to improving your pet’s quality of life.
Since we started to offer it, we’ve championed hydrotherapy as one of THE most effective and powerful ways to rehabilitate any injuries your dog may have sustained, to relieve muscle or joint pain, or to help him or her manage a range of movement or health-related issues.
Good to Know
- Crossways is accredited and registered with the Canine Hydrotherapy Association, the body that sets and maintains gold standard in benchmarks, requirements and ethics within this important area of animal welfare. We adhere fully to their Code of Conduct, and endorse their drive for the understanding and advancement of good practice among members.
- Our professional hydrotherapists each hold recognised qualifications from the CHA, and undertake rigorous additional training and learning evert year. They are professionals working at the highest level, and we are extremely proud of what they can, and have achieved.
- Not only does this offer you the peace of mind you deserve, but also the reassurance of knowing that through this authentic and fully legitimate accreditation, you will be able to claim for the costs of hydrotherapy treatment through any pet insurance you may have.
Did you know…
We’re delighted and proud to have been an extremely early adopter of hydrotherapy for dogs. Crossways was the very first animal kennels in the UK to install a Derwent pool – that is, the ORIGINAL hydrotherapy pool of its type in the entire country.
Not only do we have one of the largest pools in the area – if not the largest.
We ALSO have a treadmill.
What Is Hydrotherapy for Dogs?
Simply explained, hydrotherapy uses the natural elements of water to provide a safe, comfortable and impact-free programme of treatment for your dog. It’s an outstanding complementary therapy, and our team works closely with both vets and physiotherapists.
Water has highly beneficial properties.
The molecules in water are tightly packed together, making it harder for our bodies to move through it than air. In this way, hydrotherapy for your dog uses resistance, buoyancy, viscosity and something called hydrostatic pressure to help your dog rehabilitate.
Yet, water is non-weight-bearing.
As this type of physical therapy is weightless, with no gravity, the water’s buoyancy reduces the stress on their joints. Plus, as the limb breaks through the surface of the water, the cohesion of the water molecules requires extra effort than simply moving underwater. If we add turbulence, this also adds to the exertion required
And, it’s all extremely effective and in effect custom-designed. – for both the canine super-elite, as well as for those who aren’t quite as youthful and energetic as they used to be.
The Treadmill – How it Works
Crossways has a state-of-the-art treadmill, which gives our therapists control over the treatment plan for your dog. As mentioned, it’s totally bespoke. For example, they can change the water levels, include inclines and declines to suit the patients’ needs, and amend the speed.
What Can Hydrotherapy Do?
In short, it can do a great deal, offering you the peace of mind to know that you can show your dog the same kind of love that he or she feels for you.
It offers powerful, yet gentle methods of rehabilitation, and is a vital part of your pet’s journey towards full health after an operation. Equally, hydrotherapy offers pre-surgery benefits, and can be a way to manage your pets conservatively.
Our fully qualified hydrotherapy team has the in-depth skills and experience that you as a pet owner need. Why? Because you can put your complete faith and trust in the fact that not only do they adore dogs, their extensive qualifications and experience enable them to know how best to treat your pet.
Conditions that benefit from hydrotherapy:
- Water confidence
- Hip and elbow dysplasia
- Cruciate ligament injuries – partial or complete rupture
- Luxating patella
- Osteoarthritis
- Spondylosis
- Osteochondrossisdesicans (OCD)
- Chronic degenerative radiculomyelopathy (CDRM/DM)
- Spinal issues
- Fibro-cartileginous Embolism – FCE
- Weight loss and management
- Strains and sprains
- Tendonitis
- Amputations
Benefits of hydrotherapy include:
- Speed healing
- Relief of pain, stiffness or swelling
- Muscle strengthening, and improvement of muscle mass
- Increased range of motion
- Tissue healing
- Improved cardiovascular fitness and blood circulation
- Promotes relaxation, rest and mental stimulation
- Gait modification
- Lots of FUN!
The Crossways Pool…
…is BIG (measurement?)…in fact, one of the largest in the country. The water is heated to a maximum of 31 degree Celsius, and it’s run by a 24/7 pump filtration system. The pool has an integral ramp and resting platforms, along with two directional jets, offering three levels of intensity.
It’s air-conditioned, too.
At all times, your dog will be cared for one-to-one by a Crossways therapist, targeting specific areas, such as limbs, shoulders or chest muscles.
The Crossways Treadmill…
…is ideal for dogs with joint issues or arthritis. It’s a wonderful way to enable rehabilitation to take place in a safe and controlled environment, with high success rates.
As the treadmill starts to move slowly, so will your dog. The water provides enough resistance to strengthen their muscles without the stress of gravity.
Physiotherapy
We also host regular clinics, courtesy of our associate independent physiotherapist, Joanne Boddy. As you can imagine, working with Joanne means that we can extend our range of treatments even more, thus improving recovery rates and general fitness.
What Else Do I Need to Know?
Whilst these treatments may appear clinical, and indeed they are, just one look at the goings-on in our hydrotherapy pool speaks volumes about the love and care between our specialists and the animals in their care.
Orthopaedic surgery for dogs never used to exist. Dogs’ lives were, sadly, cut short.
Now, with the amazing leaps and bounds in veterinary medicine, and the wonderful benefits of hydrotherapy for rehabilitation, Crossways is so pleased to be a part of the wellbeing revolution.
We have numerous skills and resources on-hand to focus on the needs of your dog.
Now, you and your beloved family member can look forward to many more years of happiness. Together, as you deserve to be.
Please contact us for more details.
Hydrotherapy prices
All prices include VAT
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Hydrotherapy Initial Assessment£65.00Appointment with 2 HydrotherapistsHydrotherapy Course£517.0012 sessions, payable in advanceHydrotherapy session£47.00per sessionWater Treadmill£47.00per sessionFitness Swim£37.00per sessionFun Swim£33.00per sessionPuppy Taster Swim£30.00per session
What our customers say
Grooming
Our Salon has been running for almost 25 years.
We recognise that every pet is unique and our experienced staff are always happy to accommodate individual requirements.
We only use the highest quality products and our relaxing environment ensures that your pet’s grooming experience will be an enjoyable one.
We offer three main grooming packages
Bronze
Bath and Brush
After enjoying a lovely warm bath your dog will be dried using a high velocity blaster (they love that!) followed by a brush & comb, foot trim, ear clean & trim if requested.
Silver
Bath and Trim
Includes all of the Bronze package plus they will also enjoy a trim and style which can include feet, trousers and facial hair styling.
Gold
Full body Bath and Clip
Includes all of the Bronze and Silver packages plus a full body clipping and scissoring, styled to your preference.
Grooming prices
Prices do vary according to size & breed as well as coat condition which we will confirm at the time of booking. All prices include VAT.
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Cats Brush and Comb£40.00all sizes and weightsCats Bath /Brush and Clip55.00all sizes and weightsExtra Small Dogsfrom £28.50eg Chihuahua, Mini Dachshund, Yorkshire Terrier , Toy Poodle.Small Dogsfrom £31.50eg Border/Cairn Terrier, Mini Schnauzer, West highland, Shih TzuMedium Dogsfrom £39.50eg Cocker/Springer Spaniel, Corgi, Bearded collie, Wheaton terrierLarge Dogsfrom £52.50Rough Collie, Retriever, Standard Poodle, Airedale.Extra Large Dogsfrom £57.75eg Bernese Mountain Dog, Briard, Old English Sheepdog, Leonberger, New Foundland
Matted Coats
This is really important. Sometimes a dog’s coat becomes so matted it cannot be bushed out. Although we have lots of specialist equipment and experience in dealing with this, if you find it impossible to get the mats out, we will only be slightly more successful.
In these cases we will try to de-mat small areas of coat, however should this cause signs of distress or suffering we are obliged to shave them down in accordance with the animal welfare act of 2006, clause 5. Your pet’s wellbeing is at the forefront of our thoughts and often a shave is a much better solution than a lengthy and painful de-matting session.
This can sometimes cause skin irritation which if it persists should be treated in accordance with your vet’s advice.
By paying for a groom you are agreeing that Crossways Kennels owners and our staff will not be held liable for any post grooming effects of clipping a matted or neglected coat.
What our customers say
Boarding
Kennels
Our dog boarding kennels are second to none, providing a home-from-home to your canine friends.
Luxury Boarding
A dog-centred environment, with extra enrichment, fabulous organic food, and the ultimate in love and care, for their very own holiday.
Cattery
Spacious accommodation designed to keep your beloved feline safe, warm and comfortable during their stay.
Our accommodation
Our accommodation is spacious and purpose built, consisting of 51 dog kennels for dogs of every size, and a luxurious cattery with 11 cat houses.
Our team of fully-trained, dedicated staff ensure that all pets boarding at Crossways are provided with the very highest standard of care.
We are dedicated to the care and well-being of our residents, including those who are on medication or have food allergies.
Security & safety
The security and safety of guests is of paramount importance to us.
We have CCTV cameras throughout the hotel that are monitored from reception during the working day and have a constant security presence throughout the night and on Sundays, when except for prearranged pick ups, Crossways is closed to the public.
We feel it is important for new boarders’ owners to view the kennels and cattery before booking in order to meet us and find out about the daily routine their pets will have during their stay.
Viewing is available during opening hours and no appointment is necessary.
What our customers say
Latest News
Cleo’s Story
Cleo came for some Hydro after a cruciate ligament surgery.
We are very much here at Crossways!
The current Situation at Crossways
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For year now we have accepted animals with all manor of ailments, both acute and chronic. This ranges from Diabetic…
5 Stars! Outstanding!
Our Animal Welfare Licence has been renewed for the maximum 3 years. We can not overstate the importance of animal…
Under New Ownership
It was about eight years ago when we had our first experience of Crossways. Our Domino, a border Collie cross Flat Coat…
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