Crossways Home
Are you off on holiday, or planning a trip abroad? Relax. Let the Crossways team give your much-loved member of the family the love and attention they deserve.
Crossways offers high-standard accommodation and care for your pets when you go away. And, did you know that we also have luxury boarding services? An extra-indulgent, canine six-star retreat, offering nothing but the absolute best for your best friend.
Read all about our professional, on-site hydrotherapy centre, with specialist treatments that focus on the rehabilitation and wellbeing needs of your dog. They’ll be back to their lovable, bouncy best in no time.
Don’t forget grooming – keep your handsome hound or fine-looking feline healthy and happy with some sprucing and pampering from our experienced team.
Boarding
You adore your furry friend – and so do we. With Crossways, you’ll know that they’re in the safest, most capable and loving hands you can imagine.
Luxury Boarding
A dog-centred environment, with extra enrichment, fabulous organic food, and the ultimate in love and care. Everything your dog will love on their very own holiday, whilst you enjoy yours.
Hydrotherapy
Our highly experienced, fully qualified hydro therapists offer a wide range of health-focused and medical treatments. And, we have one of the BEST-equipped centres for miles around!
Grooming
From practical treatments to a bit of much-needed pampering, it’s time for a wash and brush up – and much more. This is a relaxing haven for some ravishing, revitalising indulgence.
Nestled in the Surrey Hills countryside, our extensive grounds provide a peaceful and relaxing environment for our residents.
What our customers say
Luxury Boarding
Crossways Luxury Boarding
You’re checking in at the airport, looking forward to two weeks in the sun.
What we mean is, you’re really looking forward to it. Why?
Because at the same time, your dog is receiving the finest care, the best food, lots of love and affection, loads of fresh air, they’re relaxing in wonderful comfortable kennels, running around in plenty of space…
Yes, places like this DO exist. They exist here, at Crossways Kennels. We provide the best of the best for dogs with, shall we say, a taste for the finer things in life.
Or rather, what we mean is, for dog owners like you who are totally devoted. It’s as simple as that. And, importantly, who want their beloved best friend to lack for nothing. To receive the highest standards of nurturing; to relax, and feel safe, happy and calm.
If you’re off on your luxury holiday, or even just for a few days away, why not get in touch with us to find out more?
About our luxury boarding
Imagine a retreat. Then, imagine Crossways Kennels’ luxury boarding for dogs.
Our aim is to dissolve your worries and concerns completely.
We’ll take care of everything, with a homely environment, and close care and attention throughout their stay. This is total indulgence, yet with the essential physical and mental wellbeing of your dog at the heart of what we do.
Eight large individual Mediterranean-style kennel spaces, each named after Greek islands for a relaxed, sunny vibe. These are modern, innovative, and new.
Luxury
Painted in crisp Grecian white, with a chic blue trim around the doors, they’re constructed from high-grade aluminium and graphite and with double-glazed windows.
Cleanliness
We clean your dog’s accommodation three times a day for maximum comfort and cleanliness.
Comfort
Soft furnishings, comfortable raised beds, underfloor heating and air conditioning.
Playtime
Extra playtime, with his or her own private play area and free toys. Because we understand that animals are at one with nature, there are olive trees for shade, and for that extra special touch.
Open Space
There’s fresh air and fun in our re-wilded 16-acre field, within which your dog can run around. We also own two acres of natural woodland.
Environment
Exceptional care, extra enrichment, and an outstandingly calm environment for de-stressing.
Fine Dining
The finest natural, organic wet and dry food, which we source locally. Do let us know if there is anything your dog prefers, or needs.
Entertainment
Doggy TV. A premium, cable television network, made especially for dogs to keep them calm and contented. (No cats or squirrels.)
A bespoke approach
Every dog has distinct needs, so let’s establish in detail his or her care plan when you bring your pet to us. We’d be happy to discuss any queries or questions you may have on the phone, too, so do get in touch.
This is six-star treatment, custom designed to put the needs of your dog centre stage.
As well as Crossways’ no-holds-barred opulence, we also carefully track our guests’ behaviour, just to make sure that there are no indications of any physical or mental health concerns.
Our experienced staff will monitor:
- Diet (including any special food they may need)
- Health and/or health issues
- Medication
- Toilet routines
- Exercise and play enrichment
This assessment is vital because it helps us to understand individual requirements. It’s in-depth, and thorough. Why? Because we want the absolute best for you, and for your dog.
While you’re away
Don’t be concerned. Just relax on your holiday. Your faith and trust in us will be rewarded with a happy and contented furry friend when you come to us to collect them.
As long as it doesn’t impinge on the care we offer all our animals, and within reasonable parameters, we’ll be able to update you during your time away, even including a photo should you so wish.
Should any health problems arise, we’ll take immediate action to ensure that he or she is seen promptly by your vet. We also work with a local veterinary practice. And of course, we’ll keep you up to speed with everything.
First thing: Morning relief and relaxation AND BREAKFAST …. YUM
In the morning at 8am we let your furbabies outside into their own runs to relieve themselves and to take in the morning atmosphere.
At this point all the bedroom areas will be fully cleaned and beds made/changed and breakfast is prepped, and medications given if required.
After they have eaten breakfast, they can enjoy a daily health checks. This involves toilet checking, weight checks, ears, eyes and bottom (eek, but it really does help spot things!) checks.
Come breakfast time their routine starts all over again and the fun continues!
Lunch Time: Quiet time and Snack….
If required at 12pm or if your dog doesn’t have lunch, we can provide a kong with a treat inside or peanut butter to keep your pooch busy over the quiet lunchtime period.
Midmorning: Chill… Play…. Cuddles….. Walk……
Throughout the morning your dog can enjoy their surroundings inside or outside, whether its watching Dog tv or plying outside in their runs with their toys. This is the time our staff like as they can have extra cuddles and play time during their morning walk!
Afternoon: More Chill… Play…. Cuddles….. Walk……
Your dog will be taken out for walks twice a day in our 15 acres of green fields. We are lucky enough to live in an area of outstanding beauty and your dogs can enjoy the sites and sounds of our beautiful grounds.
YUM TIME!
Later in the day at 4-5pm dinner is served. We only provide locally sourced wet and dry quality foods, if you prefer we can store your own food, even raw food. We also have facility’s to warm any food up, for your those with a more trained pallet!
YAWN…. Chill time
At 6pm your pampered pooch will be feeling tuckered out and we will settle them into their rooms and final health checks and meds if needed are given. They can then relax watching DOG TV, mesmerising!
Bedtime Biscuits
8pm All pooches are tucked into their beds, kissed goodnight and TV’s are turned off for the evening. A radio is left playing with sone chill some tunes and night lights are left on.
Any medication required, water top up and final checks can be given then, but we never leave without a cuddle and a treat!
Bring your dog to us
Your fur baby will spend their day playing, exploring, and resting with their new friends at Crossways Kennels. Nothing is too much trouble for us, and we offer the perfect environment for them to grow, socialise, or relax.
You’re off on holiday.
Now, your dog can have a holiday of its own, too. The holiday of a lifetime.
Luxury Suites
All prices are per dog, per day, and include VAT
Luxury Suites, but what does it really mean?
Included:
- Complimentary Toy on arrival
- Luxury Holiday suite including
- Dog TV
- CCTV and remote fire and security alarms
- Locally sourced natural foods
- Underfloor heating
- Air conditioning
- Extra play time
- Complimentary Pamper and pawdicure
- Located in VIP Area
- Includes an individual Private Area
£85
For an additional Fee:
- Spa Facilities and Wellness Treatments
- Grooming
- Massage and Physiotherapy
All animals must be fully inoculated and boosted as required within the last 12 months.
The owner/agent must confirm that the animal is in a fit and sound condition. We must be informed in advance of any medical history and of any medication/treatment or special needs we will need to administer.
Any medication should come clearly labelled with instruction on how it should be administered clearly marked on the packaging.
In the event of an animal arriving displaying signs of illness, such as a cough, we reserve the right to turn them away.
Should an animal present signs of a contagious disease we will contact the owner to pick the animal up as soon as possible. We will keep the animal in isolation until alternative arrangements can be made.
In the event of injury or illness of the animal a veterinary surgeon may be called in and all costs incurred in this connection and in the carrying out of their instructions shall be at the owner’s expense.
All rates are daily levied from and including the day of arrival and day of departure.
A non-refundable deposit of 20% is required at the time of booking.
All charges must be paid in full before the removal of the animal by the owner/agent.
It is clearly understood and agreed that whilst every care and attention is given to your animals they are accepted by us at the owners risk.
All cat owners and agents to ensure carrying baskets are secure and escape proof. We accept no liability for cats escaping from inadequate carrying baskets.
All belongings left with the animal (leads, toys, beds, blankets etc.) are at the owners risk and we accept no responsibility should they be damaged or lost.
If a groom is required this will be chargeable and if possible requested at the time of booking the boarding space.
All charges for returned or represented cheques for whatever reason will be met by the owner/agent.
Interest of 10% per annum above NatWest Bank base rates will be payable on all money owed after the due dates.
We accept most debit/credit cards except for American Express
Meet the team
Emma Cleanthi.
Hi. I’m Emma and together with my Husband and daughters, we run Crossways. Here is how we ended up in our dream jobs! My daughter Molly was working in the kennels and hydrotherapy centre and was loving it. I was of course totally envious of Molly working with the animals and in such a beautiful setting, I knew I wanted to work here to. Luckily I got a job on reception and settled in quickly. After a while the owners suggested that they were ready to retire, which was the chance we had been waiting for. We decided that we were ready to make a lifechanging decision and take over the business. We moved in with our 4 daughters and have not looked back since, we are loving the opportunity. I have always been passionate about animals and dogs in particular so this is a dream come true for me. The team are key in maintaining our 5 star rating and together with our passion and energy we can only improve. You will often find me in reception and I look forward to meeting you and your fur babies.
Gillian Norman
Hi, I’m Gillian and I started at Crossways in September 2003 working weekends, and when I finished school in 2005 I became full-time. I was part of Crossways whilst the hydrotherapy centre was being developed and completed a City and Guilds level 1 and 2 in Small Animal Hydrotherapy. The hydrotherapy industry has changed a lot since then, and I have completed further training in line with this, achieving my level 3 ABC award in 2013.I have spent many years caring for several generations of family pets in the kennels, cattery and hydrotherapy pool.
I have 1 cheeky terrier and 3 springer spaniels at home along with rabbits and guinea pigs. I like to spend lots of time with my dogs doing agility, hoopers, scentwork and trick training.
Suzi Flynn
Hi, my name is Suzi. I’ve worked at Crossways for 16 years, I started as a weekender in 2003 but have been full time for the last 7 years. I attended Merrist Wood Agricultural College for 4 years where I completed a National Diploma and Foundation Degree in Animal Management. I’ve been a level 3 qualified Hydrotherapist for 9 years, completing courses in animal first aid, anatomy and physiology.
My days at Crossways are made up of duties in the kennels, cattery and hydrotherapy pool. I own a collie called Belle and a Golden Retriever called Omlette (silly name to match her silly nature).
Over the years I have owned 6 rescue dogs from different rescue centres such as Battersea dogs home and PNH in Ireland. I feel very lucky to have this job and love spending my days with the animals and the Crossways team. I’m currently expecting my first baby who I hope in years to come will be a weekender here too.
Molly Silvester
Hi my name is Molly. I have been part of the Crossways team since September 2017. It has always been a passion of mine to work with animals and I was over the moon when I was accepted into the Crossways family. Recently me and my family moved and we now live in the house on Crossways Farm where we run the kennel, cattery and hydrotherapy centre.
I have 2 cheeky cocker spaniels, a chunky lab, a fat cat and a gorgeous collie cross retriever! My days are spent busy down in the kennels and cattery. I’m also a level 3 certificate Hydrotherapist. I love my job, all the doggies are always so happy to see everyone. I enjoy opportunities to learn more about them and I find the hydrotherapy very rewarding.
Lauren Holmes
Hello, I’m Lauren and I originally started working at Crossways in October 2015, but I left to do voluntary youth work in Lewisham. I came back to work at Crossways in October 2018 and have since done my level 3 Hydrotherapy course. I spend my day in the kennels, cattery and Hydrotherapy pool.
I always had my heart set on having a Rhodesian Ridgeback but in March 2017 I rescued a Parson’s Russell cross breed named Rafferty, he is my first ever dog and a challenge, but he has become my best companion. I also have a cat called Pepper who lives at my mum’s house as him and the dog aren’t great friends. I spend most of my time with my dog exploring new walks.
Sarah Ford
Hello, I’m Sarah and I joined the Crossways team on 8th of September 2006. At first I was helping out on weekends and days off but before long I was asked if I would like to join the team full time, and of course I jumped at the chance of working with all of our clients fur babies!
A few years passed and I really enjoyed the grooming side of things (and the kennels of course) so I have now been grooming since 2012 and love making our client’s dogs look beautiful.
I currently own a Rottweiler called Xena, we took her on at 8 months old; a Patterdale called Jack, we got when he was 6 months old; and last but not least we have a Pomeranian called Dennis, we got him when he was 6 years old. We had three dogs before these and they all lived to a good age (I do still miss them all).
Helen Bellingham-Curtis
Hi, my name is Helen. I’ve been at Crossways for 25 years and these days I can usually be found grooming dogs! I also do general kennel work and my Saturday rotation in the Hydrotherapy Centre. I enjoy the variety it offers and take great pride and pleasure in my work.
I have 3 dogs of my own; the baby..Ted; the clown..Orla and the boss..Larch. I grew up with dogs and a menagerie of other animals, so naturally my first job was in kennels when I was 13. I then worked in a local pet shop before starting here full-time aged 19!
Being around animals has always been my life. I couldn’t imagine working anywhere else, Crossways is an extended family which is what makes it such a happy environment for our boarders and day visitors alike!
Michelle Mchugh
Hi, I’m Michelle and I started in May 2019. You will generally find me in the Crossways reception either chatting to owners, on the phone or running mini marathons to the kennels and back. I spend a lot of my time greeting all our customer’s adorable pets when they arrive and seeing the excitement and joy of them reuniting with their families after their stay with us.
Crossways is a dream place to work as it’s not every day you get to cuddle dogs and fuss cats, as well as work with amazing people.
I have a fur baby of my own. Buddy my Rough Collie who hates getting up in the mornings.
Helen Markham
Hi, my name is Helen and I am the new Practice Manager.
Nerina Wayland
Hi, my name is Nerina and you will find me at Crossways Reception.
What our customers say
Case Studies
Cleo’s Story
Cleo came for some Hydro after a cruciate ligament surgery.
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Kennels
Kennels
Here at Crossways Kennels in Surrey, when it comes to handing over the care of your beloved dog, trust is everything. And, confidence.
Being able to switch off to enjoy your well-deserved holiday or weekend away streamlines your mind. It smooths away your worries. It Teflons your downtime.
We have the experience, knowledge, and expertise that you need.
And, an endless, boundless love of dogs that makes all the difference. We’re ahead of the curve, anticipating your questions and concerns with know-how and empathy.
Crossways is licenced to accommodate up to 70 dogs.
Facilities and On-Boarding
Your dog requires outstanding, five-star family protection. Nothing else will do.
So, these aren’t just normal kennels. This is Crossways Kennels, with accommodation standards second to none. Bring your dog to us and before you jet off on holiday, we’ll agree with you:
- Diet (including any special food they may need)
- Health and/or health issues
- Medication
- Toilet routines
- Exercise and play needs – every dog is different
In fact, everything you could think of for doggy happiness and comfort. This initial assessment at handover is thorough, and in-depth.
Why?
Because your dog’s welfare means everything to us; literally, everything. Crossways wants you to ENJOY your hard-earned break, safe in the knowledge that your dog is in the best possible hands.
Holiday Time for Your Dog at Crossways
During his or her stay, there’s plenty of time for playtime, walks and loads of fun.
And cuddles, of course. So, we have a high staff-to-dog ratio for maximum attention and care. It’s obvious that dogs need to let off steam, and run around at full pelt. We love to see the joy on their faces.
Each individual, roomy pen has its individual sleeping area, and outside run.
Do bring your dog’s own bedding should you so choose. But don’t worry, we can provide a lovely snuggly bed, with a fleece or a duvet for some sweet dreams.
Nutrition and Care
A well-fed dog is a happy and healthy dog, and we’re pleased to cater for most needs and dietary requirements. We provide good quality wet and dry foods to keep them at their contented best.
Likewise, we ensure that with all that fresh air, they keep hydrated with plenty of water.
Daily, we’ll make full physical checks and if we spot anything, we’ll organise a visit to your local vets and keep you fully informed. Alternatively, we can draw on the expertise of Priory Vets, an independent practice that we know, like and trust.
If your dog requires medication, one of our non-veterinary qualified kennel team will be happy to take on this task. Please supply this in its original packaging from the vets.
Vaccinations & medication
Crossways will only accept our furry friends with up-to-date vaccinations; this is for the welfare of all the animals within our remit. On arrival, we will need evidence that your pet holds a current vaccination certificate.
Do talk to us about vaccinations. These are SO important. They have to be repeated to keep your dog in fine fettle, happy and running around enjoying life to the max.
We are happy to cater for dogs with ongoing medical problems (ie diabetes, epilepsy etc.)
If medication needs to be administered this will be undertaken provided the animal accepts the medication without resistance, and that it can be administered by one of our non veterinary qualified kennel team.
We do not require the kennel cough vaccine. As it is a live vaccine, if you choose to have it; please ensure it is given 14 days before your dog’s arrival.
Kennel prices
All prices are per dog, per day, and include VAT
If any part of your stay falls within a period of high demand it will be charged per the High Season Rates. These dates vary, but are based around the main holiday seasons, Christmas, Easter, Summer and half terms breaks.
LOW SEASON
-
Xtra Small Dogs£28.00Small Dogs£28.50eg Chihuahua, Dachshund, Jack Russell, Toy Poodle, Pomeranian, Yorkshire TerrierMedium Dogs£30.50eg Cocker Spaniel, Corgi, Staffordshire Bull Terrier, Bassett Hound, Border CollieLarge Dogs£31.50eg Boxer, German Shepherd. Labrador, Retriever, DalmationExtra Large Dogs£32.25eg Bernese Mountain Dog, Great, Rhodesian Ridgeback, Bull Mastiff, RottweilerXX Large Dogs£33.50Great Danes, Irish Wolfhounds
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HIGH SEASON
-
Xtra Small Dogs£33.00Small Dogs£34.50eg Chihuahua, Dachshund, Jack Russell, Toy Poodle, Pomeranian, Yorkshire TerrierMedium Dogs£36.50eg Cocker Spaniel, Corgi, Staffordshire Bull Terrier, Bassett Hound, Border CollieLarge Dogs£38.00eg Boxer, German Shepherd. Labrador, Retriever, DalmationExtra Large Dogs£38.70eg Bernese Mountain Dog, Great, Rhodesian Ridgeback, Bull Mastiff, RottweilerXX Large Dogs£43.00Great Danes, Irish Wolfhounds
Due to the rise in cost of living and extra staffing through our busy periods if any part of your stay falls within a period of high demand it will be charged per the High Season Rates. These dates vary, but are based around the main holiday seasons, Christmas, Easter, Summer and half terms breaks.
All animals must be fully inoculated and boosted as required within the last 12 months.
The owner/agent must confirm that the animal is in a fit and sound condition. We must be informed in advance of any medical history and of any medication/treatment or special needs we will need to administer.
Any medication should come clearly labelled with instruction on how it should be administered clearly marked on the packaging.
In the event of an animal arriving displaying signs of illness, such as a cough, we reserve the right to turn them away.
Should an animal present signs of a contagious disease we will contact the owner to pick the animal up as soon as possible. We will keep the animal in isolation until alternative arrangements can be made.
In the event of injury or illness of the animal a veterinary surgeon may be called in and all costs incurred in this connection and in the carrying out of their instructions shall be at the owner’s expense.
All rates are daily levied from and including the day of arrival and day of departure.
A non-refundable deposit of 20% is required at the time of booking.
All charges must be paid in full before the removal of the animal by the owner/agent.
It is clearly understood and agreed that whilst every care and attention is given to your animals they are accepted by us at the owners risk.
All cat owners and agents to ensure carrying baskets are secure and escape proof. We accept no liability for cats escaping from inadequate carrying baskets.
All belongings left with the animal (leads, toys, beds, blankets etc.) are at the owners risk and we accept no responsibility should they be damaged or lost.
If a groom is required this will be chargeable and if possible requested at the time of booking the boarding space.
All charges for returned or represented cheques for whatever reason will be met by the owner/agent.
Interest of 10% per annum above NatWest Bank base rates will be payable on all money owed after the due dates.
We accept most debit/credit cards except for American Express